Your customers are already on WhatsApp. We build automation on the official WhatsApp Business Platform that answers enquiries, captures leads into your CRM and sends updates, with your team stepping in when needed.
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Problems we solve
For many Indian businesses, WhatsApp is the main sales and support channel. Run from personal phones, it quickly becomes chaos.
Enquiries sit on staff phones, and leave with them when they change jobs.
Customers wait hours for answers to simple questions about price, stock or status.
WhatsApp enquiries aren't recorded, assigned or followed up.
Order confirmations, reminders and dues are typed and sent one by one.
Our solution
We move your WhatsApp onto the official Business Platform, automate the repetitive parts, and connect it to your CRM and operations.
Built on the WhatsApp Business Platform with approved message templates and opt-in, so your number stays in good standing.
Instant answers, lead capture and updates automated; complex conversations handed to your team with context.
Conversations, leads and orders synced with your CRM, ERP or booking system.
WhatsApp automation services
WhatsApp automation for sales, support and operations.
Chatbots that answer common questions, show menus, collect details and route conversations, with AI answers from your approved content where useful.
Every WhatsApp enquiry becomes a CRM lead with its source, assigned to the right person and followed up automatically.
Order confirmations, dispatch updates, appointment reminders, payment links and dues reminders sent with approved templates.
One WhatsApp number used by your whole team through a shared inbox, with assignment, notes and history, instead of personal phones.
Customers browse, order or book through guided WhatsApp flows, connected to your catalogue, stock and calendar.
Business verification guidance, number set-up on the WhatsApp Business Platform, template approval and migration from the WhatsApp Business app.
What you get
Faster replies, fewer lost leads and less manual messaging.
Common questions answered any time.
Every enquiry recorded and assigned.
The team works from a shared inbox.
Confirmations and reminders sent for you.
Approved templates and opt-in.
See volumes, response times and outcomes.
Why us
Custom flows and integrations, not only a third-party dashboard.
We build the systems WhatsApp connects to.
AI answers grounded in your content, with human hand-off.
A proposal with scope and a customised quotation.
A free strategy call, then a written proposal with a customised quotation.
Our approach
Open each step to see what it covers.
What customers ask, who answers and what happens after.
Automated flows, templates and hand-off rules agreed in writing.
Business Platform set-up, number migration and template approvals.
CRM, ERP, booking or payment connections.
A limited launch, then refinements based on real conversations.
Monitoring, new flows and template updates.
Common situations
Most WhatsApp automation projects begin with one of these situations.
Options
How the main options compare.
| Criteria | Custom automation | Chatbot builder tools | WhatsApp Business app |
|---|---|---|---|
| Team use | Shared inbox and roles | Usually included | Limited devices |
| Integration with your systems | Built for your CRM or ERP | Common connectors | None |
| Automation | Custom flows and AI | Template-based flows | Basic quick replies |
| Running cost | Build plus WhatsApp usage | Subscription plus usage | Free app |
| Best for | WhatsApp at the heart of sales and support | Standard use cases | Very small businesses |
WhatsApp Business Platform conversations have usage charges set by Meta, separate from development.
Use cases
Common WhatsApp automations we design for.
Admission enquiries, fee reminders and class updates.
See the workDealer orders, dispatch updates and dues.
See the workProperty enquiries and site-visit booking.
See the workAppointment booking and reminders.
Order confirmations, delivery updates and support.
See the workClient approvals and updates.
See the workHow we work together
Every engagement starts with a written proposal and a customised quotation.
Platform set-up, shared inbox and the first automated flows.
Best for: Businesses moving off the app
Automation connected to a CRM we build or your existing one.
Best for: Sales-led businesses
New flows, templates and AI answers each month.
Best for: High-volume WhatsApp teams
Guide
The WhatsApp Business app is free and works on a phone, which suits very small businesses. The WhatsApp Business Platform (API) is for businesses that need automation, a shared team inbox and integration with their systems.
The Platform has usage-based charges set by Meta and requires approved templates for messages you start.
Start with the questions you answer most often and the updates you send most often: price and availability questions, order confirmations, appointment reminders and payment reminders.
Keep a clear path to a person for anything complex.
Messages your business starts must use pre-approved templates, and customers should opt in to receive them. Respect opt-outs and avoid promotional spam, or your number's quality rating can fall.
Good automation is helpful, timely and expected.
When WhatsApp conversations create and update CRM records, every enquiry is tracked, assigned and followed up, and you can see which campaigns bring real business.
Integration also lets automated replies use real data, such as order status.
A chatbot answers predictable questions instantly: timings, prices you choose to share, order status, location and simple bookings. A shared inbox lets several team members handle conversations from one business number, with assignment and history.
Most businesses need both. The chatbot handles the first response and collects details, and a person takes over for anything that needs judgement. The hand-off should pass the conversation history, so customers never have to repeat themselves.
Good flows are short. Ask only what you need, offer quick-reply buttons instead of free text where possible, and confirm what will happen next. Every flow should have a clear way to reach a person.
Test flows with real customer messages before launch. Common questions are often phrased in ways you didn't expect, including in Hinglish or regional languages, and flows should handle them gracefully.
AI can answer questions in natural language using your approved content, such as product information, policies and FAQs. It works best when its answers are grounded in that content and it knows when to hand over to your team.
Avoid letting AI make commitments it shouldn't, such as discounts, delivery promises or medical and legal advice. Review conversations regularly and improve the content it draws on.
Track the number of conversations, how many were resolved automatically, how many were handed to the team, response times, and how many enquiries became leads or orders. Your CRM ties WhatsApp conversations to real outcomes.
Review the questions the chatbot couldn't answer each month. They show which flows or content to add next.
WhatsApp conversations often include names, phone numbers, addresses and order details. Limit who can see them, keep them in systems with proper access control, and don't copy them into spreadsheets or personal phones.
Follow your privacy policy and India's data protection rules, and keep a record of customer opt-ins for business-initiated messages.
Sales teams use WhatsApp automation to capture and qualify leads, share brochures and book meetings. Support teams use it to answer common questions and track issues. Operations and accounts teams use it for order updates, dispatch notifications and payment reminders.
Starting with one team and one goal keeps the project focused, and the same Platform set-up can serve other teams later.
Click-to-WhatsApp ads send interested people straight into a conversation. Automation can greet them, ask a few qualifying questions and create a CRM lead tagged with the campaign, so you can see which ads bring real enquiries.
Respond quickly: people who click an ad expect an immediate reply, which is exactly where automation helps most.
Costs depend on the number of flows, AI answers, integrations, shared inbox needs and support, plus WhatsApp usage charges set by Meta.
We don't publish fixed prices or packages. After a strategy call, we send a written proposal with a customised quotation.
Before you talk to us
Using the WhatsApp Business Platform to answer messages, capture leads and send updates automatically, connected to your business systems.
Yes, on the official WhatsApp Business Platform, with approved templates for business-initiated messages and customer opt-in.
Yes. Conversations and leads can be created and updated in your CRM automatically.
Yes, through a shared inbox with assignment and history.
Yes. AI answers can be grounded in your approved content, with hand-off to your team when needed.
Usually yes. A number used on the WhatsApp Business app can be migrated to the Business Platform.
Yes. The WhatsApp Business Platform has usage-based charges set by Meta, separate from development.
Yes. We guide business verification, set up your number on the Platform, create message templates and submit them for approval.
Yes. Flows and templates can be in Hindi, English or other languages your customers use.
No. It handles repetitive questions and updates, so your team spends time on conversations that need them.
Yes, to customers who have opted in, using approved templates. Sending too many or irrelevant messages can lower your number's quality rating, so we plan these carefully.
Yes, where your ERP supports integration. Orders captured on WhatsApp can be created in your ERP or order system automatically.
Yes. Leads from click-to-WhatsApp ads can be captured in your CRM with the campaign recorded.
It depends on flows, AI, integrations and support, plus Meta's usage charges. We do not publish fixed prices; share your needs for a customised quotation.
Contact us
Share a few details. An engineer reviews every enquiry and gets back to you to set up a call.