Refund Policy

This policy explains how Zero One Creation treats payments made for our services, including web and app development, SEO, UX/UI design, e-commerce and API solutions, website maintenance, and CMS and email solutions. It applies to all engagements booked through our website or agreed directly with our team.

Once a deposit or payment has been made to confirm and begin a project, that payment is non-refundable. This applies regardless of how far the project has progressed, including during discovery, design, development, or any other milestone stage.

This approach is standard practice across software and digital agencies. Fees paid at each stage compensate our team for the time, expertise, tools, and resources already committed to your project, not solely for a finished deliverable. Because custom development work is bespoke to each client and cannot be resold or reused for another engagement, we are not able to offer refunds once work has started.

• For projects billed in milestones, each milestone payment becomes non-refundable once that milestone has been confirmed and work on it has begun.
• For ongoing services such as website maintenance or support, payments already made for the current billing period are non-refundable. You may cancel future billing periods in line with the terms of your service agreement.

Costs we pay on your behalf to third parties, such as domain registration, hosting, software licenses, or other subscriptions, are non-refundable in all cases, including if your project is cancelled or discontinued. These costs are governed by the refund and cancellation policies of the relevant third-party provider, not by Zero One Creation.

You may request to cancel an active project at any time by contacting us. Cancelling a project stops further work and billing going forward, but does not entitle you to a refund of amounts already paid, consistent with the policy described above.

This Refund Policy should be read together with the payment terms in our Terms & Conditions, and with the specific payment schedule set out in your service agreement or invoice, which takes precedence in the event of any conflict.

Nothing in this policy limits any right you may have under applicable law that cannot be excluded or limited by agreement.

We may update this Refund Policy from time to time. Any changes will be posted on this page, and we will update the "Last updated" date above.

Questions about a payment or an active project? Contact us at contact@zeroonecreation.com.