Refund Policy for Zero One Creation

At Zero One Creation, we are dedicated to delivering exceptional web and app development services, including SEO, UX/UI design, eCommerce solutions, API solutions, website maintenance, CMS, and custom email solutions. We aim to ensure your satisfaction with our work, but we understand that there may be instances where a refund might be necessary.

Refund Policy

1. Eligibility for Refund:

You may request a refund if you are dissatisfied with only the design and development services provided.
Refund requests must be made within 7 days of receiving the final deliverable or after project completion.
The refund applies specifically to the design and development components of the projects only.

2. Refund Amount:

A 60% refund of the total project fee, excluding any third party payments[like Domain Purchase, Hosting, Mails & etc.] will be issued if the request meets the criteria outlined below.

3. Conditions:

Refunds will be processed 30 days after the refund request is approved.
Refunds will be issued after deducting any costs already incurred, including but not limited to development, design, administrative, and third-party charges.
Any refund will be calculated based on the amount paid for design and development services only, not including other services such as SEO, UX/UI design, or eCommerce solutions.

4. Request Procedure:

To initiate a refund request, contact us via email at zero1creation@gmail.com with a detailed explanation of your dissatisfaction and any relevant documentation.
Provide your project details, including the project name, date of completion, and the specific issues you encountered.
Our team will review the request and respond within 7 business days.

5. Exclusions:

Refunds do not apply to any services related to SEO, UX/UI design, eCommerce solutions, API solutions, website maintenance, CMS, or custom email solutions beyond the initial design and development phase.
Refunds will not be provided if work has been completed and delivered as per the agreed-upon specifications and scope.

6. Dispute Resolution:

If a dispute arises regarding the refund request, both parties will attempt to resolve the matter amicably.

7. Modifications to the Policy:

Zero One Creation reserves the right to modify this refund policy at any time. Any changes will be communicated through our website and/or directly to affected clients.

For additional information or to address any concerns, please visit our website at www.zeroonecreation.com or contact us via email at zero1creation@gmail.com.

Thank you for choosing Zero One Creation. We value your business and are committed to providing quality service.